Last Updated: July 22, 2026

At ForJolie, every personalized product is carefully made to order. Due to the customized nature of our products, please review our refund policy before placing your order.

Personalized Products

As each personalized item is manufactured specifically for the customer, personalized and custom-made products cannot be returned, exchanged, or refunded for reasons including:

• Change of mind
• Incorrect spelling or personalization provided by the customer
• Incorrect color or customization selected during ordering
• Customer no longer requiring the item

Please review all personalization details carefully before completing your purchase.

Damaged, Defective or Incorrect Products

If you receive:

• A damaged item
• An incorrect product
• A manufacturing defect

please notify us within 48 hours of receiving your order by contacting our customer support.

Your request should include:

• Order number
• Clear photographs of the product
• Photographs of the packaging (if applicable)

After review, we may offer:

• A replacement product
• Repair of the product (where applicable)
• A full or partial refund, depending on the circumstances

Order Cancellation

Orders may be cancelled only before production has started.

Once production of a personalized item has begun, cancellations cannot be accepted.

Non-Personalized Products

If applicable, non-personalized products may be returned within 7 days of delivery, provided they are unused, in their original condition, and returned in the original packaging.

Return shipping charges are the customer’s responsibility unless the return is due to our error.

Refund Processing

Approved refunds will be processed only through the original mode of payment.

Refunds will be processed within 10 to 45 days depending on the issuing bank of the customer’s credit or debit card.

Contact Us

If you have any questions regarding refunds or returns, please contact our customer support team through the contact details provided on https://forjolie.ae/.